Armed Forces veteran friendly accredited GP practice

We are an Armed Forces veteran friendly accredited GP Practice.

This means that, as part of the health commitments of the Armed Forces Covenant, we have an Armed Forces community champion and the team are trained to understand the health needs of Armed Forces veterans and the wider Armed Forces community. They are aware of services and organisations available for support and can refer you to them.

The Armed Forces community includes serving members, reservists and former serving members (veterans), and family members of serving members and veterans.

Tell your GP practice team you are a member of the Armed Forces community, this is the first step in helping the team understand how service life has had an impact on your health and identifying services that could help you.

Veterans treatment priority protocol

In June 1997 the NHS published guidelines relating to the priority treatment of war pensioners, and this was updated in December 2007. From 1 January 2008 all service veterans should receive priority access to NHS care for any condition which is likely to relate to their military service. This is also subject to fair treatment of all other patients based on clinical needs.

The purpose of this protocol is to raise awareness of the requirements in relation to veterans and to summarise the DoH guidance on the subject.

Many conditions do not become obvious until after a veteran has left military service, therefore all GPs should be aware of the government wish to prioritise care of this nature and consider the military aspects of a condition when diagnosing and referring to secondary care.

Most frequent conditions

Audiology – noise induced hearing loss. There has been a lack of compensation in the past and little understanding in relation to this problem. It is possible therefore that cases may present now which have been symptomatic for some time.
Mental Health – may present some years after military discharge.
Orthopaedic – may arise some time after discharge but be related to in-service activity.

Required action

Where a known veteran is referred, check with the patient that they are willing for the referral to show that they are a service veteran.
Where consent is given by the patient the referral can state they are a veteran, and the clinician should give a clinical opinion within the referral as to whether the condition (or request for further investigation) is likely to relate to the period of military service.
Where consent is refused by the patient the information should not be included.
The secondary care provider clinicians are responsible for prioritisation, taking into account the relative priorities of other patient groups based on clinical need.
When using Choose and Book, GPs should select the correct priority of the referral based on clinical need or clinical guidelines only. Where veteran’s details are included within the referral then the secondary care service is responsible for military prioritisation, and they will assess other demands on their limited resources based on clinical priorities.

Where a veteran considers that the arrangements for priority treatment have not been properly considered or fulfilled they are able to use the NHS complaints procedure to have the matter investigated.

Local services and information

East Riding local authority

Find out about local support for anyone who is serving, or has served, in HM Armed Forces and their families.