Who is my GP?
All patients at The Ridings Medical Group have a ‘ named GP’? The named or ‘usual GP’ mainly performs an administration role in overseeing care on behalf of the patient.
Your “named GP” may not be the doctor that you normally see and you may continue to see your doctor of choice as you do now.
It is always helpful, for your continuity of care, if you can follow through a medical problem that you may have with the same GP but we appreciate that this may not always be possible due to appointment availability
Please ask at reception or at your next appointment if you would like to know who your named GP is.
How can I sign up to text message reminders for appointments?
Just ask our receptionist and they will be able to sign you up over the phone
Appointment requesting
Our new appointment system launched 02/10/2023. For same day and appointments within a week please use our new online consultation system on the following link here.
No need to contact us from 8AM. No need to wait on hold or outside the practice. No need to register to use this service. You can still request an appointment by phone or in person (although the online system is our recommended method)
If you don’t have online access don’t worry our receptionists will help you complete the request to the GP over the phone.
For routine non urgent appointments please call the surgery and speak to our care navigation team. All Nurse, HCA, MSK, Women’s health, Vaccinations etc will still be booked through the care navigation team.
How do I give consent for a member of my family or a carer to contact the surgery on my behalf?
At the Ridings Medical Group we will never discuss your medical information with someone unless you have given consent for us to do so. As a patient you are able to add third party consent to you record by returning the third party consent form. Please note you may only wish for that person to discuss only certain aspects of your health and record with us (for example just test results) you do not have to give them full access if you do not wish to do so.
How do I make a complaint?
If you are not happy with the service you have received we would like you to let us know. Please be reassured that raising a concern will not prejudice the treatment and care provided to an individual.
The Practice has a complaints leaflet which is available by clicking here. Frequently asked questions (FAQs) about complaints can be accessed here. As described, most problems can be sorted out quickly and easily, often at the time they arise with the person concerned or by speaking to a relevant member of staff.
If you wish to make a formal complaint about your own care you should do so, preferably in writing and addressed to the Complaints Officer at The Ridings Medical Group, 4 Centurion Way, Brough, HU15 1AY or via email to theridingsmedicalgroup@nhs.net
You are unable to complain about someone else’s treatment without their written authority and the consent documentation can be found by clicking here.
We also welcome:
• Comments and suggestions
• Staff Praise
• Patient Experience and examples of where good service has been received
Patient Privacy Notice
This privacy notice lets you know what happens to any personal data that you give to us, or any that we may collect from or about you.
This privacy notice applies to personal information processed by or on behalf of the practice.
This notice explains:
- Who we are, how we use your information and who our Data Protection Officer is,
- What kinds of personal information about you we process,
- What the legal grounds are for our processing of your personal information (including when we share it with others),
- What you should do if your personal information changes,
- For how long your personal information is retained by us,
- What your rights are under data protection laws.
The practice privacy notice can be found here
Reasonable Adjustments & The Digital Flag: Helping Us Meet Your Needs
At The Ridings Medical Group, we want to make sure everyone can access our services easily and safely.
The Equality Act 2010 requires all health and social care organisations (like hospitals and GP surgeries) to make changes that remove barriers for patients with disabilities.
These changes are called reasonable adjustments.
Under the law, a disability is defined as a physical or mental impairment that has a substantial, long-term effect on a person’s ability to carry out normal day-to-day activities.
Examples of Reasonable Adjustments
Adjustments are tailored to you and can include things like:
- Physical access: Making sure the building is fully accessible for wheelchair users.
- Communication: Providing appointment letters in Plain English, Large Print, or Easy Read formats.
- Scheduling: Giving someone a priority or quieter appointment slot if waiting in the surgery causes severe distress.
- Appointment length: Offering a longer appointment if you need more time to discuss your care or understand information.
What is the Reasonable Adjustments Digital Flag (RADF)?
The Digital Flag is a national record on the secure NHS system. It tells healthcare professionals that you have specific adjustment needs.
Because it is built into the national NHS network, this flag can be seen by staff wherever you receive treatment—whether that is at our practice, an out-of-hours clinic, or an NHS hospital.
Benefits of having a Digital Flag on your record:
- Instant visibility: Staff immediately see your required adjustments as soon as they open your file.
- Better coordination: It can list specific underlying conditions or impairments that staff should consider during your care.
- Less stress: You and your carers do not have to repeatedly explain your adjustment needs every time you visit a new NHS service.
How to Request Reasonable Adjustments
If you or someone you care for requires reasonable adjustments, please let us know so we can update your medical record. You can do this in two ways:
a. Email us with you request and we can add this to you r record b. We can book an appointment with a social prescriber for them to discuss and record your reasonable adjusments.