Patient information
Who is my GP?
All patients at The Ridings Medical Group have a ‘ named GP’? The named or 'usual GP' mainly performs an administration role in overseeing care on behalf of the patient.
Your "named GP" may not be the doctor that you normally see and you may continue to see your doctor of choice as you do now.
It is always helpful, for your continuity of care, if you can follow through a medical problem that you may have with the same GP but we appreciate that this may not always be possible due to appointment availability
Please ask at reception or at your next appointment if you would like to know who your named GP is.
How can I sign up to text message reminders for appointments?
Just ask our receptionist and they will be able to sign you up over the phone
Appointment requesting
Our new appointment system launched 02/10/2023. For same day and appointments within a week please use our new online consultation system on the following link here.
No need to contact us from 8AM. No need to wait on hold or outside the practice. No need to register to use this service. You can still request an appointment by phone or in person (although the online system is our recommended method)
If you don’t have online access don’t worry our receptionists will help you complete the request to the GP over the phone.
For routine non urgent appointments please call the surgery and speak to our care navigation team. All Nurse, HCA, MSK, Women’s health, Vaccinations etc will still be booked through the care navigation team.
How do I give consent for a member of my family or a carer to contact the surgery on my behalf?
At the Ridings Medical Group we will never discuss your medical information with someone unless you have given consent for us to do so. As a patient you are able to add third party consent to you record by returning the third party consent form. Please note you may only wish for that person to discuss only certain aspects of your health and record with us (for example just test results) you do not have to give them full access if you do not wish to do so.
How do I make a complaint?
If you are not happy with the service you have received we would like you to let us know. Please be reassured that raising a concern will not prejudice the treatment and care provided to an individual.
The Practice has a complaints leaflet which is available by clicking here. As described, most problems can be sorted out quickly and easily, often at the time they arise with the person concerned or by speaking to a relevant member of staff.
If you wish to make a formal complaint about your own care you should do so, preferably in writing and addressed to the Complaints Officer at The Ridings Medical Group, 4 Centurion Way, Brough, HU15 1AY or via email to theridingsmedicalgroup@nhs.net
You are unable to complain about someone else’s treatment without their written authority and the consent documentation can be found by clicking here.
We also welcome:
• Comments and suggestions
• Staff Praise
• Patient Experience and examples of where good service has been received
Patient Privacy Notice
This privacy notice lets you know what happens to any personal data that you give to us, or any that we may collect from or about you.
This privacy notice applies to personal information processed by or on behalf of the practice.
This notice explains:
- Who we are, how we use your information and who our Data Protection Officer is,
- What kinds of personal information about you we process,
- What the legal grounds are for our processing of your personal information (including when we share it with others),
- What you should do if your personal information changes,
- For how long your personal information is retained by us,
- What your rights are under data protection laws.
The practice privacy notice can be found here