Patient Information

Who is my GP?

All patients at The Ridings Medical Group have a ‘ named GP’?   The named or 'usual GP' mainly performs an administration role in overseeing care on behalf of the patient.


Your "named GP" may not be the doctor that you normally see and you may continue to see your doctor of choice as you do now.


It is always helpful, for your continuity of care, if you can follow through a medical problem that you may have with the same GP but we appreciate that this may not always be possible due to appointment availability


Please ask at reception or at your next appointment if you would like to know who your named GP is.

 

How can I sign up to text message reminders for appointments?

We need consent from you along with a mobile telephone number to be able to send you text message reminders for appointments.  The form is available to download here.  Please bring to reception and we will add this infor mation to your record and activate the service.

This service will be available shortly for Holme Upon Spalding Moor Patients and Bubwith Patients

 

Same Day Surgery

In our Same Day Surgery we aim to care for any patients whose medical problem needs to be dealt with urgently.  In order for us to maintain this prompt care, for those patients in need, please help us by not booking into this surgery if your problem can reasonably wait untli the next routine appointment with a nurse practitioner or a doctor.

 

How do I give consent for a member of my family or a carer to contact the surgery on my behalf?

At the Ridings Medical Group we will never discuss your medical information with someone unless you have given consent for us to do so.  As a patient you are able to add third party consent to you record by returning the third party consent form.  Please note you may only wish for that person to discuss only certain aspects of your health and record with us (for example just test results) you do not have to give them full access if you do not wish to do so.

 

How do I make a complaint?

If you are not happy with the service you received please let us know.

The Practice has a complaints leaflet which is available here or from reception.

You may choose to make a complaint in writing, by email or by speaking to a member of staff.  Written complaints can be addressed to the Business Manager or Practice Manager at the Surgery or via email to theridingsmedicalgroup@nhs.net

We also welcome:

  • Comments and suggestions
  • Staff Praise
  • Patient Experience and examples of where good service has been received

Your Health and Care Records

What is meant by health record?

Wherever you visit an NHS service a record is created for you. This means medical information about you can be held in various places, including your GP practice, any hospital where you’ve had treatment, your dentist practice, and so on.


Since April 2015 all GPs should offer their patients online access to summary information of their GP records. To find out more about how to access medical records online or in paper see the section How to access your health records. - (NHS Choices Website)

A health record (sometime referred to as medical record) should contain all the clinical information about the care you received. This is important so every health professional involved at different stages of your care has access to your medical history such as allergies, operations or tests. Based on this information, the health professional can make judgements about your care going forward. 

Your health records should include everything to do with your care including x-rays or discharge notes. The data in your records can include:

  • treatments received or ongoing
  • information about allergies
  • your medicines
  • any reactions to medications in the past
  • any known long-term conditions, such as diabetes or asthma
  • medical test results such as blood tests, allergy tests and other screenings
  • any lifestyle information that may be clinically relevant, such smoking, alcohol or weight 
  • personal data, such as your age, name and address
  • consultation notes, which your doctor takes during an appointment
  • hospital admission records, including the reason you were admitted to hospital
  • hospital discharge records, which will include the results of treatment and whether any follow-upa ppointments or care are required
  • X-rays
  • photographs and image slides, such as those produced by a magnetic resonance imaging (MRI) or computerised tomography (CT) scanner

Find out how long medical records are kept for. - (NHS Choices Website)

Keeping your online health and social care records safe and secure

Guidance is available to help you understand what an electronic health and care record is, how you can access it, who you may want to share it with and how to perform these actions securely. This guidance was created by the Department of Health, working in collaboration with BCS, the Chartered Institute of IT, in 2013.

Download the patient guidance booklets:
Patient guidance booklet (PDF, 395kb)
Patient guidance summary A4 (PDF, 130kb)

Types of health record

What is a Summary Care Record?

All the settings where you receive healthcare keep their own medical records about you. These places can often only share information from your records by letter, fax or phone. At times this delays information sharing which can affect decision making and slow down treatment. To help improve the sharing of important information about you, the NHS in England is using an electronic record called the Summary Care Record.

Your Summary Care Record contains important information from the record held by your GP practice and includes details of any medicines you are taking, any allergies you suffer from and any bad reactions to medicines that you have previously experienced. Your Summary Care Record also includes your name, address, date of birth and your unique NHS Number to help identify you correctly.

You may want your GP to add other details about your care to your Summary Care Record. This will only happen if both you and your GP agree to do this. You should discuss your wishes with your GP practice.

Allowing authorised healthcare staff to have access to this information helps to improve decision making by doctors and other healthcare staff and has prevented mistakes being made when patients are being cared for in an emergency or when their GP practice is closed.

Access to your Summary Care Record is strictly controlled. The only people who can see the information is the healthcare team currently in charge of your care. They can only access your records via a special smartcard and access number (like a chip-and-pin card). Healthcare staff will ask your permission every time they need to look at your Summary Care Record. If they cannot ask you, e.g. because you're unconscious, healthcare staff may look at your record without asking you. If they have to do this the decision will be recorded and checked to ensure that the access was appropriate.

You can choose to opt out of having a Summary Care Record at any time. In that case, you need to let your GP practice know by filling in an opt-out form (PDF, 245.9kb). If you are unsure if you have already opted out you should talk to the staff at your GP practice. If you change your mind again simply ask your GP to create a new Summary Care Record for you.


Find more information about Summary Care Records 
Read the Summary Care Record patient leaflet (PDF, 888.2kb)

 

Fair Processing Notice

How we use your personal information

This fair processing notice explains why the GP practice collects information about you and how that information may be used.

The health care professionals who provide you with care maintain records about your health and any treatment or care you have received previously (e.g. NHS Trust, GP Surgery, Walk-in clinic, etc.). These records help to provide you with the best possible healthcare.

NHS health records may be electronic, on paper or a mixture of both, and we use a combination of working practices and technology to ensure that your information is kept confidential and secure. Records which this GP Practice hold about you may include the following information;

• Details about you, such as your address, legal representative, emergency contact details
• Any contact the surgery has had with you, such as appointments, clinic visits, emergency appointments, etc.
• Notes and reports about your health
• Details about your treatment and care
• Results of investigations such as laboratory tests, x-rays etc
• Relevant information from other health professionals, relatives or those who care for you

To ensure you receive the best possible care, your records are used to facilitate the care you receive. Information held about you may be used to help protect the health of the public and to help us manage the NHS. Information may be used within the GP practice for clinical audit to monitor the quality of the service provided.


Some of this information will be held centrally and used for statistical purposes. Where we do this, we take strict measures to ensure that individual patients cannot be identified.  Sometimes your information may be requested to be used for research purposes – the surgery will always gain your consent before releasing the information for this purpose.

Risk Stratification

Risk stratification data tools are increasingly being used in the NHS to help determine a person’s risk of suffering a particular condition, preventing an unplanned or (re)admission and identifying a need for preventive intervention. Information about you is collected from a number of sources including NHS Trusts and from this GP Practice.  A risk score is then arrived at through an analysis of your de-identified information using software managed by East Ridings of Yorkshire CCG, and is only provided back to your GP as data controller in an identifiable form.  Risk stratification enables your GP to focus on preventing ill health and not just the treatment of sickness.  If necessary your GP may be able to offer you additional services.  Please note that you have the right to opt out.